This policy explains where we deliver, how quickly orders are dispatched and how delivery services are selected.
Delivery area
We currently deliver to England, Wales and mainland Scotland only. We do not currently deliver to Northern Ireland, the Scottish islands, the Isle of Man, Jersey, Guernsey or the other Channel Islands.
Dispatch
Orders are normally dispatched within one working day after payment is confirmed. Working days are Monday to Friday, excluding UK bank holidays. During exceptionally busy periods or circumstances outside our control, dispatch may take longer; if a material delay affects your order, we will contact you.
Delivery options
Depending on the delivery postcode, available services may include:
- Free Royal Mail Delivery;
- Royal Mail Tracked 48 with Signature;
- Royal Mail Tracked 24 with Signature;
- UPS Next Working Day.
Available delivery options and their current prices are displayed at checkout before payment. Some services may not be available for remote postcode areas. For certain remote mainland postcodes, Royal Mail may be the only available carrier.
Delivery times
Delivery times shown at checkout or by the carrier are estimates unless a service is expressly described as guaranteed. Royal Mail Tracked 24 and Tracked 48 are delivery aims and may take longer for some postcode areas. UPS Next Working Day is subject to the carrier's service availability, dispatch timing and exclusions. Weekends and bank holidays may affect delivery times.
Unless a different period has been expressly agreed, we will deliver your order without undue delay and no later than 30 days after the order is accepted.
Charges
Delivery charges may change from time to time to reflect carrier pricing. Any change will be shown at checkout before you pay and will not affect an order that has already been confirmed.
Tracking and delivery
Where tracking is available, we will provide tracking information after dispatch. Please provide a complete and accurate delivery address and monitor any carrier notifications. Risk in the goods passes to you when the order is delivered to you or to a person identified by you to receive it.
Delayed lost or damaged parcels
If an order is delayed, appears lost or arrives damaged, contact info@mitziandtheobald.com with your order number as soon as possible. Please keep the packaging and provide photographs where an item arrives damaged. We will investigate with the carrier and provide the remedy required by your legal rights. Your contract remains with Mitzi & Theobald Ltd, not with the delivery provider.